Preorder Information & FAQs

What is a preorder?

Preorder items are ordered before they are produced and are not ready to ship. Full payment is collected at checkout. Each collection has its own ordering deadline and estimated shipping window, listed on the product pages. Please review those details before purchasing.

Why shop preorders with Rhett + Lilly?

Discover limited-edition bamboo loungewear for littles & mama! Preorders help us bring you more styles, fresh prints, and new collections more often, while giving you the chance to reserve the sizes your family needs for those sweet matching moments. More to love, more ways to match, and less worry about missing your size. Thank you for helping our small business grow thoughtfully! 🤎

How long are preorder collections available?

Our preorder prints are available for a limited time. Unless otherwise noted, once a collection’s preorder window closes, those prints will no longer be available to order and are not planned for restocking!

When will my preorder ship?

Production and shipping timelines vary by collection. Please refer to your specific product listing for estimated shipment and delivery dates. These dates are estimates, not guarantees, including delivery for holidays or special occasions.

You’ll receive tracking information when your order ships. Shipping speeds shown at checkout apply to transit after shipment—not the production period.

What happens if my preorder is delayed or cannot be fulfilled?

If we cannot ship within the stated shipping window, we’ll contact you with an updated timeline and the option to agree to the delay or cancel the unshipped item for a refund. If we cannot fulfill an item, we’ll cancel and refund it.

Should I order ready-to-ship items or different preorder collections separately?

Please place in-stock items in a separate order if you would like them shipped without waiting for your preorder. Orders containing both preorder and in-stock items will ship together when all items are ready. Items from different preorder collections may have different timelines; please order those separately as well.

Do preorders qualify for free shipping?

Eligible orders of $75 or more receive free shipping after discounts, before taxes and shipping. Each separate order must meet the minimum individually. See our Shipping Policy for eligible destinations.

Where can I find VIP savings and collection updates?

Join our free Rhett + Lilly Facebook VIP group for access to preorder discount codes and collection updates. Discount eligibility and exclusions are shown with each offer.

What happens if an item doesn’t meet its production minimum?

Each print and style must meet its production minimum. If an item cannot move forward, we’ll notify you and refund the affected item, applicable taxes and any shipping charges attributable solely to that item. We will not substitute another item without your agreement.

Can I change or cancel my preorder?

Please contact us before the collection’s ordering deadline to request a size change or cancellation. Once ordering closes and production begins, routine changes and cancellations cannot be accommodated. This does not affect your rights regarding delayed shipments, unfulfilled orders or faulty items.

How do I choose the right size? Are matching items sold together?

Please review the size guide and product details for each style before ordering. Matching mama and kids’ items are sold separately unless stated otherwise.

Will the finished item look exactly like the preview?

Images labeled as mockups are digital previews. Print placement may vary between garments, and screen settings may affect how colors appear.

When does the preorder return window begin?

Preorder return windows begin when your order is delivered—not when you place it.

Can I return or exchange a preorder?

Eligible items may be returned for a refund or exchanged when requested within 14 calendar days of delivery. Requests made on days 15–30 may be approved for store credit only. Items must be unused, unworn, unwashed and in their original condition, with any original tags attached.

Who pays for return and exchange shipping?

Customers are responsible for standard return shipping and replacement shipping for exchanges. Exchanges depend on available inventory. Rhett + Lilly covers necessary return and replacement shipping for incorrect or defective items.

Where can I read the full shipping and return policies?

Please review our full Returns & Exchanges Policy and Shipping Policy for complete details. Applicable consumer rights remain unaffected.

Still have questions?